Job Description

About Beyond Lodging

Built on a foundation of vacation rental industry leaders, Beyond Lodging is a rapidly scaling, trusted, independently owned and operated vacation rental brand, delivering full-service vacation rental management throughout Panama City, Florida. We combine a local, boutique approach with the strength of a national platform, best-in-class technology, and an owners-first philosophy.

The Role

The Area Manager is the operational backbone of the market — out in the field daily ensuring every home in their portfolio is guest-ready, owner-approved, and professionally maintained. This is a hands-on, property-level role responsible for the day-to-day care of several homes, serving as the first point of contact for owners, the in-market support line for guests, and the coordinator for all vendor and supplier activity.

Core Responsibilities

• Full responsibility for the care and condition of an assigned portfolio of homes in Panama City, Florida
• Conduct scheduled high-value owner (HVO) property visits to ensure homes meet brand and owner standards
• Coordinate and schedule vendors and contractors for repairs, maintenance, and property improvement projects
• Serve as the first line of contact for homeowners — building trust through proactive communication and consistent property care
• Provide in-market, real-time support for guest issues as they arise
• Manage supplier relationships and ensure timely, quality completion of all work orders
• Identify and escalate property condition issues, safety concerns, or recurring maintenance trends
• Lead hurricane-season preparedness for the portfolio — pre-storm property securing, owner and guest communication, and post-storm damage checks
• Partner closely with housekeeping teams to ensure turn quality and readiness between stays
• Collaborate daily with market leadership on market priorities and operational execution

Weekly

• Complete scheduled HVO property visits per assigned rotation
• Review open work orders and vendor timelines to ensure nothing is overdue
• Communicate proactively with owners on property updates, completed work, and upcoming needs
• Participate in team meetings to align on market performance and staffing coverage

Monthly

• Deliver property condition summaries and owner communication recaps to market leadership
• Review vendor performance and flag any quality or pricing concerns
• Support budget management for property-level maintenance and repair spend

KPIs You'll Own

• Guest Clean Score
• Owner CSAT
• Net Promoter Score
• Guest Review Ratings

What We're Looking For

• 2+ years of experience in vacation rental operations, property management, hospitality, or facilities management preferred
• Comfortable spending the majority of the day in the field visiting and inspecting properties
• Strong organizational skills — able to manage a high volume of properties, vendors, and owner relationships simultaneously
• Excellent communication skills with a service-first mindset for both owners and guests
• Ability to troubleshoot property and guest issues independently and with urgency
• Familiarity with property management systems such as Guesty, Streamline, or Track is a plus
• Valid driver's license and reliable transportation required

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